Who we are
At Super Dry Clean, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide while using our website (https://superdryclean.ps) and our laundry and dry-cleaning services.
1. Information We Collect
When you use our website or request our laundry and dry-cleaning services, we may collect the following information:
- Full Name
- Email Address
- Phone Number
- Pickup and Delivery Address
- Order Details and Service Preferences
- Payment Information (processed securely through third-party payment providers)
- IP Address and Browser Information
We may also collect non-personal information such as device type, browser type, and pages visited on our website.
2. How We Use Your Information
We use your information to:
- Process and manage your orders.
- Schedule pickup and delivery services.
- Communicate regarding your orders and customer support requests.
- Send service updates and promotional offers (if you have opted in).
- Improve our website and services.
- Prevent fraud and maintain website security.
3. Cookies
Our website may use cookies to improve your browsing experience and analyze website traffic. You can disable cookies through your browser settings; however, some website features may not function properly.
4. Sharing of Information
- We do not sell, rent, or trade your personal information to third parties. We only share your information with trusted service providers necessary to run our business:
- Software & Hosting Providers: These provide services to us for the underlying infrastructure to manage your orders securely.
- Payment Gateways: Third-party providers who process your payments securely.
- Delivery Partners: Couriers and drivers who handle your physical pickups and deliveries.
- Communication Services: Like Whatsapp, used to send you automated order receipts and status alerts.
- Legal Authorities: Government or regulatory bodies when required to comply with valid legal obligations.
All third parties are required to keep your information confidential.
5. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
7. Your Rights
You have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal data.
- Withdraw consent for marketing communications.
- Request a copy of the information we hold about you.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
9. Children's Privacy
Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date. Continued use of our website constitutes acceptance of the revised policy.